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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing …
Overview
What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technolgoy (formerly Ellie Mae) is an all-in-one mortgage management solution for lenders.
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What is Encompass from ICE Mortgage Technology?
Encompass from ICE Mortgage Technology Video
Loan Servicing Software focuses on automating post-disbursement loan activity including collections, amortization, collateral tracking, and customer service. This video compares Encompass against two other competing tools in the space to share which type of tool is best for each use case.
Encompass from ICE Mortgage Technology Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(85)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Encompass from ICE Mortgage Technology has been widely praised by users for its ability to streamline the mortgage origination and closing process while ensuring loan compliance. Users have experienced significant time savings due to the software's paperless transaction capabilities, eliminating the need for physical paperwork. The robust and customizable nature of Encompass360 allows it to be used straight out of the box or tailored for more advanced performance, catering to the unique needs of different businesses. Its seamless integration with third-party service providers enables easy organization and retrieval of all necessary documents. Additionally, Encompass has facilitated smooth transitions during company mergers, making it a reliable choice for mortgage operations.
One notable advantage of Encompass is its ability to customize workflows for different channels of business, improving overall efficiency. With integration capability with hundreds of vendors, Encompass eliminates the need for users to switch between systems, thereby saving time and enabling a fair amount of automation in their processes. Users have found that Encompass offers useful tools for mortgage professionals, making QC review more efficient and enhancing productivity. The user-friendly interface and small learning curve contribute to quick adoption, allowing users to reap the benefits of increased productivity promptly.
Encompass acts as an all-in-one solution for mortgage lending needs, serving as a centralized repository for all mortgage activities. From origination to post-closing, Encompass streamlines the entire mortgage process within one system, eliminating the need for multiple platforms and reducing complexity. Users appreciate its customizability and ability to cater to specific business requirements while remaining compliant with regulations such as TRID and HMDA. The software's electronic document management feature and direct printing to the e-folder have been commended for their time-saving capabilities in processing.
By enabling processors to handle high volumes through streamlined service ordering, Encompass has helped organizations enhance their operational capacity. It has garnered high recommendations from customers in various sectors including banks, mortgage companies, and mortgage brokers who consider it essential in their mortgage lending operations. The platform's flexibility, integrations, and services further enhance efficiency, allowing organizations to streamline processes, reduce errors associated with paper files, and automate tasks for increased productivity.
Overall, Encompass by ICE Mortgage Technology offers a comprehensive solution that simplifies and optimizes the mortgage origination and processing stages. Its robustness, customizability, compliance expertise, and technical capabilities make it a preferred choice for loan originators seeking end-to-end solutions for their mortgage lending operations.
Customization: Highly customizable software that allows users to tailor Encompass to fit their specific business processes and operations, enhancing efficiency for numerous reviewers.
Educational Resources: Availability of helpful educational videos within Encompass assists users in getting started with the software, providing valuable guidance and support throughout their experience.
Compliance Integration: Integration with Mavent for loan compliance ensures that loans meet all necessary compliance requirements, providing an extra layer of security and peace of mind for users.
Confusing and Non-Intuitive User Interface: Some users have expressed frustration with the user interface of Encompass, stating that it is confusing and not intuitive. This makes it difficult for them to navigate the software and perform tasks efficiently.
System Performance Issues: Users have reported experiencing slow loading times in Encompass, as well as occasional system crashes or being booted off the system. These performance issues negatively impact their productivity and efficiency.
Lack of Timely Response to Enhancement Requests: Several users have expressed dissatisfaction with the timeliness of addressing user enhancement requests through the forums. They feel that their requests are not being responded to quickly enough, indicating a need for quicker response and resolution from the software provider.
Attribute Ratings
Reviews
(1-25 of 26)Companies can't remove reviews or game the system. Here's why
June 29, 2022
Helps me make lots of money by doing mortgages
Encompass is and has been the go-to system for loan originators. The system is catered to each company individually and allows originators and operations to manage a borrower's entire loan profile from origination to funding in one system. One of the best features of Encompass, outside of its main function which is mortgages is that you can collect data due to the thousands of data sets it has. This is perfect if you want to quickly gather email addresses, phone numbers, interest rates, loan programs, etc of your active and closed pipeline.
- Loan Origination to Closing
- Customizable data points
- Quick Data Gathering
- Secure Documentation Holding
- Server Issues making it inoperable too often
- Companies input too many data points or overuse
- New URLA is still hard to get used to, way too many data points are required to be filled out often leading to issues with functions downline like running AUS
This was used for our loan origination system (LOS). It was the center of the tech stack for our mortgage company. We used this for completing loan applications over the phone, as well as tracking and updating apps as needed.
- Tracking mortgage applications
- Being source of truth during all stages of the mortgage process
- Allowing Administrators to customize views and forms to fit the needs of the business
- Cloud offering is lacking, so we never implemented it and stuck to the desktop (clunky) version
- Integrations with Salesforce and other systems are a burden
- No true mobile offering for LO's on the go
May 25, 2022
Top Mortgage Origination Software
I use Encompass to originate residential mortgages. I come from a technical background, so I understand the product as a software solution as well as a tool for loan originators. Programmatically, this is the most accomplished product I have encountered so far, after using Calix Point and PC Lender. It follows standard windows programming language for the user interface much better than the other two products mentioned, and is enhancing advanced features and integration all the time.
- Document management
- Integration with web and mobile app
- Integration with 3rd party service providers such as credit reporting, pricing engine, CRM
- Ability to have multiple loans open at the same time
- Multiple screens open at the same time
- Loan scenario comparison & borrower options presentation
- Low ability to check options without saving, as the file is being worked on
May 23, 2022
No autosave makes Encompass dangerous
Score 1 out of 10
Vetted Review
Verified User
I have utilized Encompass in a loan processing capacity (on and off) for the last 12 years. The loan processing position requires intensive use of Encompass. Encompass, unfortunately, creates more problems than it addresses. Blend does not make things any easier. I have processed and closed as many as 40 loans per month on Encompass, and it was grueling.
- Nothing [in my opinion]
- No auto save. [In my experience] Encompass has extreme issues with printing docs, and crashes.
- I have been processing loans for over 38 years and Encompass is in serious need of AutoSave. I [feel] it is a dangerous system when Encompass vanishes without any ability to save hours of work. You then start all over. I left my last company over Encompass, and I will only work for lenders who do not utilize Encompass as their LOS.
- The entire system needs to be overhauled and updated. Blend is of no help.
August 09, 2018
Integrations and Customization are KEY!!!
Score 9 out of 10
Vetted Review
Verified User
We use Encompass for the entire mortgage department and all of our subgroups within. We get compliments from new Loan Officers all the time for having such a smooth and streamlined process! The reporting functionality is fantastic and I love that we can set our own rules and tasks.
- staying on top of industry and regulatory processes and requirements
- Keeping updates on the investor data and pushing that information out to the documents
- integrating with external software providers- while I wish there were more on the list, the integration process is incredibly easy.
- FHA ebinder uploads
- using API in a standard format
- some of the help desk personnel seem to need additional training.
- I would be more inclined to attend the conferences if they weren't always in Las Vegas
February 19, 2018
Flexibility at a CO$T
Encompass is being used by the mortgage department and enables start to finish solutions from loan origination to delivery in to the secondary market.
- Encompass is very user friendly
- It’s a flexible LOS that can be set up to fit your business process and operation.
- There are a lot of helpful educational videos to get users started.
- Encompass is a powerful tool that is flexible and can be set up to meet your business needs. However, a guide of best practices in designing a workflow process would be a huge resource.
- A feature that would be helpful is the ability to easily create pop up boxes that could allow users to identify errors in data being entered in to fields and direct them to a solution to easily correct the error.
February 16, 2018
Experience Encompass by Ellie Mae and prepare to be amazed!
Score 8 out of 10
Vetted Review
Verified User
Encompass360 is a fantastic LOS system that is used by all business units within our organization. It really makes production easier when all departments can reference their respective loan information all in one place.
- Third-party integration and automation. Forward-thinking technology is an integral piece to staying competitive within the mortgage industry. The ability to call upon multiple third party services within the LOS makes production more efficient.
- Tolerance cure tracking could be improved upon. It would be a great benefit if we could report on the types of fees that are being cured. A screen or tool such as this would serve as a dual purpose, identifying training needs and determining the exact cost of cures.
December 21, 2017
Encompass from Ellie Mae: The only LOS product.
Score 10 out of 10
Vetted Review
Verified User
This is being used by virtually all business units in my organization to facilitate the loan process from inception through closing.
- Encompass from Ellie Mae is on top of compliance changes.
- Ellie Mae provides great support for vendor integration.
- Ellie Mae allows for extensive customization via their SDK/API
- The smart client is kind of a dated model for app dev but Ellie Mae is transitioning to web
- No mobile app
- Smartclient is slow
December 19, 2017
Encompass is the right tool to grow your business
We use Encompass from Ellie Mae for all of our residential mortgage lending. We lend in 38 states currently, and are merging with another bank that uses Encompass as well. We hope that the use of Encompass will allow for a seamless transition of mortgage operations during the merger. I have been working closely with the merger team to ensure that the services that we are utilizing will meet the needs of the borrowers and the needs of the direct users, the loan officers, to minimize effort and eliminate duplication. I look forward to telling you about our successes in 6 months time.
- The online app works well
- The integration with CBC Innovus and the automated underwriting is seamless
- The dashboard lets me see everything that is important to me
- My edited pipeline views are perfect for me and my team
- I want the HMDA data added to the online application
- I sometimes get booted off the system
- I would like the time stamp to always be the local time, instead of the server time zone
October 17, 2017
Great LOS at a great price and great features
Score 10 out of 10
Vetted Review
Verified User
We first started with Ellie Mae in 2004 with Contour and transitioned to Encompass. We are a small community bank with 25 users. We use a lot of the features/add-ons of Encompass for origination, closing, website, LO Connect, mortgage returns, Ellie Mae Pricing Engine and Mavent Compliance Service. The system is easy to use and between Mavent and the Business Rules, it keeps us compliant not just for TRID but also for HMDA and ensures a complete application to get loans to closing in 22-25 days or less. The electronic document management is awesome and the feature that allows you to directly print to the e-folder is a real timesaver. We have streamlined our processing for almost every service to one-click ordering which has allowed processors to handle larger volumes. I would highly recommend Encompass to any bank, mortgage company or mortgage broker. It is well worth the cost.
- Most of our loan officers work remotely and between Encompass and LO Connect, loan officers have status and information wherever and whenever they need it. Loan Officer Connect is a great sales tool.
- Mavent Compliance Software - this has helped our bank stay compliant. If an issue comes up, the Mavent report is easy to read and figure out the error so it can be fixed quickly.
- Integration between services - The transfer of data is flawless from credit report orders to automated underwriting to the pricing engine for the loan officers and ordering fraud reports, appraisals, flood certs, VOEs, VODs and titles for the processors.
- The ability to text the borrowers from within Encompass. Today's borrowers respond much more quickly to a text message than an email. If that feature was integrated into Encompass it would be a real timesaver.
- From an admin perspective, it would be nice if it were easier to set up new users. There are a lot steps to go through to make sure new users have access to what they need. Between the persona and the position assigned there seems to be some redundancy in the set up of users.
August 16, 2017
Encompass is the Best LOS
Score 10 out of 10
Vetted Review
Verified User
We use Encompass as our Loan Origination System and System of Record for compliance reporting. We are almost all in, as in we use the Complaince Service and Ellie Mae Docs. The only core service we don't use is EPPS.
- Document updates and Management is very reliable.
- Interpretation of compliance rules leans conservative. This protects both Ellie Mae and us.
- Strong community of other admins.
- The new release schedule is causing more problems than it solved.
- Easier access to information about changes to the system.
August 11, 2017
Excellent Encompass Experience
We now utilize Encompass as our LOS and we are working towards it being our end-to-end system.
- Best integration with Optimal Blue PPE.
- Ability to customize business rules for different personas.
- Integrated with more softwares than any other LOS.
- Consumer interface still lacking.
- Cost of some integrations is excessive.
May 19, 2017
A perspective from a former Admin
Score 9 out of 10
Vetted Review
Verified User
We use Encompass for all aspects of the origination process, from taking a loan app, to underwriting, to post closing. It integrates with hundreds of vendors so that our users never have to leave the LOS. It allows a fair amount of automation and they are working every day to automate more functions. It allowed us to customize our workflows for our various channels of business as well.
- Easily self managed. A single user can administer the software.
- Mavent Compliance engine provides integrated assurance that files remain in compliance.
- Ability to customize workflows based on channel.
- Ability to customize input forms to match your business needs. You can completely customize your users experience with input forms.
- Customer support has improved but could still stand a little improvement.
- Updates to print forms lag behind edisclosed version.
- Direct access to database.
March 06, 2017
Chief fix it officer.
Score 9 out of 10
Vetted Review
Verified User
We use Encompass as the main operating system for our mortgage platform. It's central to all activity and used by other departments who interact with a mortgage as the repository for all mortgage activities.
- Compliance - Ellie Mae invests significant resources so that users can rely on the system to be compliant.
- Ease of use - recruiting is so much easier when I tell prospects we are on Encompass.
- I'm excited about the new integration of LO Connect and Consumer Connect. Without building out our whole web presence with a fleet of programers, we can present a very robust and friendly interface to the system.
- Love that Ellie Mae has listened to users who are doing construction lending. I'm excited to start implementing the new tools.
- A set of preset dashboards commonly used for smaller to medium size business would be super helpful. It's great that it is fully customizable but an off the shelf [tool] that we could tweak would help a company our size.
March 03, 2017
Encompass 360
Score 9 out of 10
Vetted Review
Verified User
Encompass is the backbone of our mortgage lending operations. We use the software to enhance our mortgage lending process and to remain compliant in an ever-changing environment. This LOS is very robust and has many features. The customizability of the software allows us the flexibility to do business our way, but remain compliant and profitable.
- The Mavent Compliance Review helps us maintain compliance.
- The Document System is great for us in helping us prepare our disclosures and closing packages, keeping us compliant and allowing us to add our own customizable forms.
- The software has the flexibility to add your own business rules as needed to customize the experience for your organization.
- Construction lending is lacking, but it is improving and we hope the new additions will provide a better solution than in the past.
- The e-sign process could be tweaked to allow borrowers to mark selections on certain forms and thus allowing those forms to be electronically signed, instead of having to be printed and wet signed after making their selections.
- Speeds could be increased. There tends to be some slowness, depending on the time of day and day of the month.
March 01, 2017
Encompass - Robust and highly customizable
Score 9 out of 10
Vetted Review
Verified User
Encompass360 is the LOS we use for each department involved through the life of a loan. The system is a robust COTS program that can be used straight out of the box, as well as highly customizable for more advanced performance. I'd consider it a "Best of Breed" LOS system.
- They are very customer centric - everyone is always pleasant and helpful.
- Assistance working through issues is readily available.
- Constant development improvement to increase accuracy/compliance and efficiency.
- New enhancements and features - the LOS is never stagnant.
- Maintenance windows are pretty common.
- Reporting database could be more robust - more fields without degrading performance. Being allowed to choose what folders the database updates would be a huge improvement.
- Timeliness of addressing user enhancement requests through the forums.
February 23, 2017
Best LOS ever!
Score 10 out of 10
Vetted Review
Verified User
Encompass is used to process all of our secondary loans. It is a great program that encompasses all aspects of the loan process.
- You can do all steps of the loan process all within the software. This saves time by reducing the re-entry of data multiple times.
- You can add your own documents as custom forms so that your loan data populates to your specific document.
- You can create business rules to make the software work for you.
- I find it cumbersome when creating new users because we cannot duplicate a user.
February 23, 2017
Encompass Review
Score 7 out of 10
Vetted Review
Verified User
Currently, Encompass is used as our LOS system.
- The ability to custom features to work best for our company.
- Ability to create business rules.
- Up to date on regulations.
- When working remotely there tend to be some issues with the system moving slow.
- Provide better updates when forms have been changed.
February 14, 2017
Encompass360 - It's good.
Our organization assists users of Encompass by assisting in implementations, creating new workflows, automating manual processes, data insertion and extractions and training. Having 10+ years with the platform and working with hundreds of lenders, we are able to see what works well and what doesn't to form a best practice approach through multiple lenses of compliance, IT, accounting, and business.
- Customizable
- Compliant
- Easy to learn
- Support
- Technical Documentation
February 14, 2017
If you can dream it, they can build it.
Score 10 out of 10
Vetted Review
Verified User
95% of our entire business model can be conducted in Ellie Mae's Encompass, from lead generation to servicing. It has enabled our company to streamline its operations and become incredibly quicker in closing loans for our consumers.
- Compliance.
- Software Update Management.
- Listening to its customers.
- Well priced.
- Outside software integrations
- Automated Aggregate Escrow Calculations By State
- MSA Pricing Engine
December 29, 2016
Encompass is a great system.
Score 9 out of 10
Vetted Review
Verified User
We use Encompass in our mortgage line of business. It has created so much efficiency in the process of going paperless. It has brought on more borrowers that prefer to use the computer or electronic signatures instead of coming into a branch to sign initial and closing documentation. For those that have difficulty with e-signing, Encompass makes it easy for them as well.
- Communicate and service disruptions, updates and product information thoroughly and timely.
- Creates a flexible system that allows you to mold it to their specific business practices.
- Constantly making improvements that are seamless to the users.
- Some improvement in the report building feature to assist with getting totals and formats so users can just run a report without making changes once it opens in Excel.
December 28, 2016
Encompass360 has been a great addition to our tool set.
Score 10 out of 10
Vetted Review
Verified User
We utilize Encompass in all areas of our organization. As a correspondent lender, we process and review loans prior to purchasing. Post purchase, the loan files are handled by our post-closing and accounting teams. Post servicing [the] transfer, the loan files are data mined and used for reporting and analytics. Having one system for all of the loan data during the whole lifecycle saves a lot of trouble and really streamlines our process.
- Loan file access can be controlled very easily.
- Process workflow is easily configured via customizable business rules.
- User experience is configurable via a robust SDK.
- Documentation and context aware F1 help are great.
- At times the software update details and testing are a bit lacking and this can lead to issues in production. A little bit too much reliance on a short user base testing time period seems to lead to many urgent patch fixes.
December 28, 2016
Encompass Review
Encompass is being used by our mortgage department for the complete mortgage process - application, disclosures, processing, underwriting, closing, post-closing, investor delivery, HMDA, paperless initiative, electronic signatures, and many more items.
- User/Administrative Support
- Online knowledge tools
- Paperless Experience
- Rate Watch - a tool for consumers to use to be able to watch our rates either daily, weekly, monthly - or get a notice when our rates hit a certain point.
- Report Capabilities - make it so you can write a report that can be used by the whole organization - but be able to [lock] it down so it cannot be edited - make it so users can only run the report.
December 12, 2016
Ellie Mae Encompass - 1 perspective
Score 9 out of 10
Vetted Review
Verified User
Encompass is being used across our entire organization to consolidate information from several different vendors.
- Delivers supported integrations from top tier providers
- Embeds what would be separate technology and platforms in a single application
- Large market share in the LOS space means increased opportunity for previous experience with the platform
- Code re-use for advanced code
- Streamline custom document creation in the document engine would be advantageous
- A suggested roadmap for new user learning that is easier to get to
December 01, 2016
Customization Can Do!
Score 10 out of 10
Vetted Review
Verified User
Encompass is our Mortgage Loan Origination System (LOS). We use it exclusively throughout the entire life of the loan; from loan origination to processing to funding and operations. Encompass streamlines much of the process and allows integration with many other platforms. It's truly an "all in one" solution. There are many ways it can be customized (most customizations are easy, but you can also make them as complicated as you want) to fit the needs of almost any of your mortgage lending needs.
- All in one solution!
- Easy to customize to your workflow and business needs!
- Widely known in the industry; compatible with most lenders and systems.
- Ellie Mae is very innovative; always listening to their consumers/users and implementing the ideas that make sense.
- Can sometimes run slow (NOT a frequent occurrence for us).
- The system is so customizable that you can get yourself in trouble if you don't pay attention.